PRIVACY POLICY

Last Updated July 25, 2026

1. Introduction

Cocoa Glow Collections Enterprise LLC (“Cocoa Glow,” “we,” “us,” or “our”) respects your privacy. This privacy Policy explains what information we collect, how we use it, and the choices you have. By using this website, you agree to the practices described here.

2. Information We Collect

Information you give us directly:

  • Name, email address, phone number, and shipping/billing address when you place an order

  • Payment information (processed securely by our payment provider - see Section 4)

  • Information you submit through forms on our site, including our beta tester application, feedback surveys, and contact forms

  • Social media handle, if you choose to provide it

Any information you include in an email or message to us

Information collected automatically:

  • IP address, browser type, device type, and operating system

  • Pages visited, time spent on the site, and referring website

  • Cookie data (see Section 6)

We do not knowingly collect information from anyone under the age of 18.

3. How We Use Your Information

We use our information to:

  • Process and fulfill your orders and send order confirmations and tracking

  • Respond to your questions and provide customer service

  • Send marketing emails, promotions, and product updates - only if you have opted in

  • Administer our beta tester program, including selecting participants and collecting product feedback

  • Improve our website, products, and customer experience

  • Detect and prevent fraud and comply with legal obligations

4. How Your Information Is Shared

We do not sell your personal information. We share it only with service providers who help us operate our business, and only to the extent needed to do their job:

  • Squarespace - our website and e-commerce platform

  • Our payment processor - processes card payments. Cocoa Glow does not store your full card number.

  • USPS - receives your name and shipping address to deliver your order

  • Our email marketing provider - if you have subscribed to our list

We may also disclose information if required by law, subpoena, or court order, or to protect our legal rights.

5. Beta Tester Information

If you participate in our beta tester program, we collect additional information including your mailing address, contact details, and the feedback you provide. Feedback and testimonials may be used in our marketing materials. We will not publish your full name or contact information without your permission.

6. Cookies and Tracking

Our site uses cookies - small files stored on your device - to keep your shopping cart working, remember your preferences and understand how visitors use our site.

You can disable cookies in your browser settings, but some parts of the site (such as checkout) may not function properly if you do.

7. Email Marketing

If you subscribe to our list, you will receive occasional emails about new products, restocks, and promotions. Every email includes an unsubscribe link, and you can opt out at any time. You will still receive transactional emails related to orders you place.

8. Data Security

We use industry-standard safeguards, including SSL encryption, to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep order records for as long as necessary to fulfill orders, honor damage claims, and meet tax and legal requirements. Marketing contact information is kept until you unsubscribe.

10. Your Rights and Choices

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Delete your personal information, subject to our legal record - keeping obligations

  • Opt out of marketing communications at any time

To make a request, email us at info@cocoaglowcollections.com

  • We will respond within 30 days.

Depending on where you live, you may have additional rights under state privacy laws such as the California Consumer Privacy Act.

11. Third - Party Links

Our site may link toother websites, including our social media pages. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

12. Changes to This Policy

We ma update this Privacy Policy from time to time. Changes take effect when posted to this page, and we will update the “Last Updated” date above.

13. Contact Us

Questions about this policy or your information?

Cocoa Glow Collections

Enterprise LLC

Email:

info@cocoaglowcollections.com